HOLIDAY FAQs (ex.: Valentine's Day, Mother's Day)

How are my flowers protected from extreme cold?

            Flowers are wrapped in paper or plastic. In previous years, a cellophane plastic was used to protect the flowers. However, cellophane wraps are not as effective in conserving and protecting flowers from the cold as a tightly sealed polyethylyne bag and/or paper. 

Can I request a specific delivery time?

            Unfortunately, we cannot accommodate any specific delivery time/time frame during holidays. Deliveries will be done during the specified day, so please ensure the location of delivery is where the recipient will be that day.

When will my order be delivered?

            Orders will be delivered during the day. You should get a delivery confirmation by email once it is updated in our system. Please note: off-island orders are done later in the day.

How late are deliveries made?

            Depending on the volume of orders as well as when you place your order, deliveries may be done as late as 7pm. 

Can I change my card message?

            Card messages cannot be changed once your order is processed, so think about your greeting carefully before completing!

What if no one is home?

            If no one answers the door and the recipient cannot be reached by phone, we will

  1. Leave with a neighbour who kindly accepts on their behalf
  2. Leave them a voicemail to contact us with re-delivery instructions
  3. Leave the item at their door or in a well sheltered place

Information of these occurrences will be left on a tag at their door or as a voicemail.

I did not receive my email confirmation that my order was received.

            Please check your spam folder. If it is not there, email us with your name and name of recipient and we will resend you the confirmation.

I need to change my delivery address; how can I do this?

            This is a case by case basis, so please contact us at 514-747-2581. Any change to address or date need to be made 48 hours before the original delivery date. Delays may incur as a result.

I got confirmation of delivery, but no flowers were received.

            After ruling out human error such as checking off the wrong address, we will investigate and get back to you with more information! Possible explanations include left with a neighbor, left at their door, or incorrect delivery information such as apartment number, etc.

Can I order something I do not see online for Valentine’s Day?

            Only products offered on our Valentine’s Day menu (seen online and in store) are available for purchase during the Valentine’s Day holiday.

Can I modify a Valentine’s Day product I see online?

            No modifications can be made to products offered during Valentine’s.

What is the minimum purchase for a delivery?

            The minimum purchase is 35$ before taxes and delivery fees. Please note: delivery fees depend on precise addresses, but start at 10.99$.

How can I find out a delivery cost?

            Choose any product online and follow the prompts for delivery date and postal code. Once completed, the fee will show up on the grey bar marked ‘delivery’.

How do I pick up my order?

            Depending on government regulations at the time:

CLOSED TO PUBLIC a reserved pick up line will form outside our store. When it is your turn, we will bring you your item(s). All items must be payed in full before the time of pick up.

OPEN TO PUBLIC follow signs and arrows for the pick-up line. All pick ups must be payed in advance.

Do I need to place my order in advance?

            YES PLEASE! It is always better to place your order in advance to ensure your first-choice product is still available. The closer to the holiday, the more limited choices will become.

Can I choose my own flowers in-store during the Valentine’s Day holiday?

            No. There will only be ready made bouquets available. We will not be able to accommodate personalized or custom bouquets/arrangements.

I need to send funeral flowers during a holiday. Is that possible?

            Yes. Please call us if this scenario occurs.

 

EVERYDAY FAQs

Can I request a specific delivery time?

            You may request a preferred delivery interval such as before noon, after noon or 10am-4pm and we will do our best to accommodate. Precise delivery hours cannot be accommodated.

What about funeral deliveries?

            Please indicate the time at which the visitation or service begins, and we will make the arrangements to get it there before that time.

Where are my funeral flowers placed at the funeral parlor?

            It is not up to us to place the arrangements. Our drivers are required to leave the flowers in a reception room after which the funeral home employees will place them.

When is the cut off for same day delivery?

            Outside of holidays, same day cut off online is noon. After that time, please call us to verify if same day is possible.

Can you deliver on Sundays?

            No. We are closed on Sundays unless there is a holiday.

If I need to send flowers for a funeral home on Sunday, what happens?

Funeral homes with services on Sundays generally accept flower deliveries Saturday afternoons.

Can I change my card message?

Please call us at 514-747-2581 if any change needs to be made. As long as the order has not left the shop, we will be able to change the message!

I need to change my delivery address; how can I do this?

            This is a case by case basis, so please contact us at 514-747-2581. Any change to address or date need to be made 24 hours before the original delivery date. Delays may incur as a result.

What if no one is home?

            If no one answers the door and the recipient cannot be reached by phone, we will

  1. Leave with a neighbour who kindly accepts on their behalf
  2. Leave them a voicemail to contact us with re-delivery instructions
  3. Leave the item at their door or in a well sheltered place.

Information of these occurrences will be left on a tag at their door or as a voicemail.

I did not receive my email confirmation that my order was received.

            Please check your spam folder. If it is not there, email us with your name and name of recipient and we will send you the confirmation.

I got confirmation of delivery, but no flowers were received.

            After ruling out human error such as checking off the wrong address, we will investigate and get back to you with more information! Possible explanations include left with a neighbor, left at their door, or incorrect delivery information such as apartment number, etc

What is the minimum purchase for a delivery?

            The minimum purchase is 35$ before taxes and delivery fees. Please note: delivery fees depend on precise addresses, but start at 10.99$.

How can I find out a delivery cost?

            Choose any product online and follow the prompts for delivery date and postal code. Once completed, the fee will show up on the grey bar marked ‘delivery’.

How do I pick up my order?

            Depending on government regulations at the time:

CLOSED TO PUBLIC a reserved pick up line will form outside our store. When it is your turn, we will bring you your item(s). All items must be payed in full before the time of pick up.

OPEN TO PUBLIC follow signs and arrows for the pick-up line. All pick ups must be payed in advance.