Please note: to maintain the quality and standards we desire at Le Bouquet, we may make substitutions of flowers in the event that flowers shown are not in their best form. In the event of unavailability of vases we will replace with the closest substitute, all the while mainainting the look and feel of the original product. 

If you need to return or exchange an item, please call 1-514-747-2581 to discuss the terms of your particular case. We will accept returns within 2 days of delivery for fresh cut flowers and 1 week for other purchases including plants and vases. All merchandise must be unaltered or modified in any way. A picture may be necessary.
 
Credit amount will be calculated as follows:
SPECIAL ORDER ITEMS: Not returnable/non-refundable.
ALL OTHER ITEMS: Credit less all freight charges incurred.
 
Credits will be issued to the credit card used on the order.
 
Manufacturer's Warranties.
Merchandise covered by a manufacturer's warranty is sold with the warranty by the manufacturer extended to the purchaser. Other than applicable manufacturer's, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
 
In the case of a wedding cancellation, please contact Natalie or Joseph Botelho immediately at 514-747-2581 as other conditions apply.